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Doba Shop Return & Refund Policy

This version was updated on Dec 20, 2023 07:12:25 PM (PST) and became effective from  Dec 27, 2023 07:12:25 PM (PST).

Check the previous version here.

When shopping on Doba Shop, you can enjoy comprehensive after-sales protection. We will wholeheartedly solve any problems for you. Doba Shop supports you to initiate returns within 15 business days after the order completed date, and will process your refund applications within 3 business days. We promise to provide you with fast and efficient after-sales support.

 

If you are not satisfied with what you bought on Doba, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.

 

Canceling an Order

Status

Rule

Unshipped Orders

If a cancellation request is submitted after the stated processing time.

Doba will refund the order within 1 business day.

 If a cancellation request is submitted within the stated processing time. 

 Doba will process the cancellation request within 1 business day after you submit it. 

 Shipped Orders 

 If a cancellation request is submitted after the order has shipped. 

 Doba will process the refund request within 3 business days after you submit it. 

 

Delayed Unshipped Orders

 

If your order has not yet shipped and there is no updated tracking information for more than 7 business days after label created showing on shipping carriers’ website, you may apply for a refund. Doba will refund the order within 3 business days of the requested date.

 

Delayed In-Transit Orders

 

If the transit time exceeds the estimated delivery time by 10 business days or more, you may apply for a refund. Doba will refund the order within 3 business days of the requested date.

 

Note: This excludes situations such as holidays, abnormal weather, etc.

 

Goods Destroyed/Returned in Transit

 

If the package is destroyed/sent back to the supplier or shipping carrier for any reason in transit, and you may apply for a refund, Doba will refund the order within 3 business days of the requested date. Under the same cases, if you request a replacement, Doba will send a replacement within 5 business days of the requested date.

 

Note: This excludes situations such as incorrect shipping information, incomplete shipping address, etc.

 

Damaged or Defective Items

 

If your item is damaged or defective, Doba will get your situation resolved if reported within 15 calendar days of the order completed date (which is stated on the orders details page). To ensure proper resolution, Doba may require a photo(s) of the damage, outer carton, and shipping label etc.

 

Additionally, the item may be required to be returned in the original packaging prior to completing your request. If you are instructed to return the original item, it must be returned and received by Doba’s Returns Department prior to providing a refund or replacement.

 

Doba reserves the right to reverse the refund or charge for a replacement unit if the item is not returned and Doba may refuse to service any damaged or defective item reported more than 15 calendar days after the order completed date.

 

When uploading photos, please ensure to follow Doba’s requirements listed below.

 

Damaged Item (Out of the Box)Clear, close-up photos of the damage. You may submit multiple photos if needed.PackagingPhotos of the box that arrived damaged, along with the shipping label. You may submit multiple photos if needed.

 

Once your request is submitted, Doba will process your refund application within 3 business days and provide a return label if required. The product is required to be returned and return tracking has to be shown within 5 business days of receiving the return label. Doba will proceed with a refund within 5 business days upon receipt of the returned product.

 

You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded. Doba is unable to provide boxes or packaging for the return.

 

Missing Parts

 

If your item is missing parts, Doba will be sure to get a resolution for you if reported within 15 calendar days of the order completed date. Doba may require a photo(s) and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at Doba’s Returns Department, Doba reserves the right to reverse the refund or charge for a replacement unit. Doba reserves the right to refuse to service any missing items reported more than 15 calendar days after the order completed date.

 

Please upload photos:

 

Missing ItemClear, close-up photos of the item. You may submit multiple photos if needed.Assembly guidePhotos with missing part(s) circled. You may submit multiple photos if needed.Hidden CompartmentsIf applicable please submit any photos of compartments not visible on the outside such as drawers, inside storage, etc. You may submit multiple photos if needed.PackagingPhotos of the box that the item arrived in, along with the shipping label. You may submit multiple photos if needed.

 

Once your request is submitted, Doba will process your refund application within 3 business days and provide a return label if required. The product is required to be returned and return tracking has to be shown within 5 business days of receiving the return label. Doba will proceed with a refund within 5 business days upon receipt of the returned product.

 

You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded. Doba is unable to provide boxes or packaging for the return.

 

Received the Incorrect Item

 

If you have received the incorrect item, color, or size, Doba requires a report to be filed within 15 calendar days of the order completed date. Once a report is filed, Doba will help to quickly resolve it for you.

 

Doba may require a photo(s) and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at Doba’s Returns Department, Doba reserves the right to reverse the refund or charge for a replacement unit. Doba reserves the right to refuse to service any incorrect item reported more than 15 calendar days after the order completed date.

 

Please upload photos:

 

Incorrect Item (Out of the Box)Clear, close-up photos of the incorrect item. You may submit multiple photos if needed.Wrong SizePhoto(s) of the measurement or sizing showing the item is incorrect.PackagingPhoto(s) of the model number, item name, or description showing incorrect item.Shipping labelPhotos of the box that the item arrived in, along with the shipping label. You may submit multiple photos if needed.

 

Once your request is submitted, Doba will process your refund application within 3 business days and provide a return label if required. The product is required to be returned and return tracking has to be shown within 5 business days of receiving the return label. Doba will proceed with refund within 5 business days upon receipt of the returned product.

 

You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded. Doba is unable to provide boxes or packaging for the return.

 

Changed your mind and want to return an item?

 

Doba accepts returns for most items within 15 calendar days of the order completed date. To qualify for returns, item(s) must match the following:

 

In its original, undamaged conditionDisassembled, if the item(s) were originally delivered disassembledIn its original packaging.

 

Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original packaging. Doba is unable to provide boxes or packaging for the return.

 

The following scenarios are ineligible for a return

 

Clearance ItemsGift cardsPersonalized itemsBundled items at discounted rates such as “5 for $25” unless the entire bundle is returnedItems marked “Non-Returnable” on the sale page.

 

You will need to return the product at your own expense. Doba is unable to provide return labels for remorse returns.

 

Note: If an order is returned to Doba because you refused delivery, the order is ineligible to be refunded.

 

Refund Processing Time

 

Once your request is submitted, Doba will process your refund application within 3 business days and provide the return address information. The product is required to be returned and return tracking has to be shown within 5 business days of receiving the return label. Doba will proceed with refund within 5 business days upon receipt of the returned product.

 

If you have any questions about the policy or a return, please contact Doba customer service via email: [email protected].

Last updated Dec 20, 2023 07:12:25 PM (PST)